It shouldn’t take a customer by surprise when a company stands behind a product warranty. When the Pacific Northwest weather managed to breech the integrity of one of our car covers, of course we readily agreed to replace the product under the terms of the warranty. Wrote the delighted customer:
"Thank you so much for the quick reply. I’m waiting for a dry day so the cover will dry. Then I will ship it to you as per your instructions. Didn’t know there were still companies with your kind of integrity."